Contact Us

Need some help?

You can search our help pages or see some of our most frequent questions below:

• How do I add photos to my account?
• How much storage space do I get?
• How do I order prints?
• How do I order gifts?
• What services do you offer for camera phone users?
• How can I share my photos and albums?
• Can I upload from Google's Picasa?
• Can I check a recent order or reorder?
• How long will it take to get my prints and gifts?
• My ordered has been damaged during shipping
• How do I change my email address?
• How much do you charge for prints and gifts?

To contact us...

The fastest way to get support from us is to use our automated help screens. If you can't find the information you need there then you can contact us using the details below:

Customer Service and Support

Email: virginmediaphotos@photobox.co.uk
Tel: 0870 428 1072
Fax: 0870 428 1073

*Email support is available every day of the year. Telephone support is available 9am to 5pm Monday to Friday excluding UK bank holidays. Calls are charged at BT’s Standard National Call Retail Price.

PhotoBox Limited is registered in England and Wales with company number 3906401. Registered company address is The Great Barn, Oxford Road, Old Chalford, Oxfordshire, OX7 5QR. VAT number 751740046.

PLEASE NOTE: this is our registered company address, and should not be used for returns. Please use our address at the top of this page for returns.

I got all 400+ pictures printed beautifully, delivered by registered post in just a few days - and for a great price. I have never used a service like yours before and you came recommended. Now I know why. Thanks!

L Tatchell

I uploaded photo's yesterday afternoon, as a trial, and i would like to say what an excellent service you provide, I received the prints this morning midday, and the reproduction, is as they are on my computer. I'm delighted.

B Moss

I just wanted to say I'm amazed and pleased by the speed and quality of your service. Congratulations - there are so many photo services available now and PhotoBox stands head and shoulders above the rest. Keep it up!

J Potts